Repair and maintenance

TiMEBOO has its own service office for repair and maintenance of the TiMEBOO watches.

Watches that show a  defect may be sent to the repair office, after prior notice by mail. Of course, this weighs whether the guaranteed time has passed and what is the cause of the defect.
Improper use or careless applications which led to defect will not be honoured by us. Defects which can be traced back to manufacturing defects or consequences of transport are taken back by us and will be repaired if possible.

Please note: this only applies to the TiMeBoo watches. We are neither a watch repair company for other brands nor do we  replace batterie of other watches. To this end, please visit  the regular watch business in your neighbourhood

Watches for repair can be sent to:

TIMEBOO
Kapellerweg 9A
6132 AT SITTARD
Netherlands

 

Warranty

There is a warranty of 12 months  on the watches from date of purchase. When your watch has got a defect during this warranty period, please contact our customer service. We will advise you on repair or replacement of your watch . In case of sending the watch to our repair office you will get shipping instructions how to ship the watch.

In addition to the manufacturer's warranty there is also a  legal guarantee. Legal guarantee means that a product should do/function  what the consumer  may expect of it in reasonableness .

Excluded from warranty are the following parts:

  • Batteries (easy to replace by unscrewing the backside of the bamboo case)
  • Straps
  • Bamboo case (bamboo is a natural material and can not stand hard punches. If this happens the bamboo can split or get a crack in it)

Usage tips: avoid violent shocks, contact with chemical products and magnetic influences. The watch is water repellent but NOT waterproof. The watch is not suitable for immersion in water. Also not to showering, swimming or other water activities.  In a single case there may be some condensation on the inside of the glass. This will disappear.

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